IT Support Specialist
Our organization requires a skilled IT support specialist to provide technical assistance for our manufacturing sites across Sligo and Europe.
* Provide on-site and remote IT support for various systems, hardware, software, and mobile devices.
* Collaborate with the Service Desk team to design, configure, and deploy new PCs, install software, and perform user setups.
* Manage and Maintain All Audio-Visual and Conference Room Systems.
* Analyze and resolve complex issues related to Windows configuration, networking, printing, and standard desktop tools.
* Monitor and manage local ITSM tickets, ensuring timely updates, escalation, and SLA compliance.
* Deliver exceptional support to senior management and high-profile users.
* Assist with local infrastructure operations, including servers, routers, WAN circuits, and switches.
* Manage IT assets and ensure compliant disposal of obsolete equipment.
* Lead or contribute to local IT projects and process improvements.
* Offer proactive customer service and maintain communication until full resolution.