Job Overview
We are seeking a seasoned professional to join our team as a Branch Experience Manager. As a key member of our branch operations, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities
* Support the day-to-day operation of customer service within the branch, providing excellent levels of customer service and advice throughout their product/financial needs journey.
* Take ownership and deal with customer queries in an effective, professional, and compliant manner.
* Generate and execute sales from lead (where qualified to do so) to fulfillment in accordance with the Omni-Channel ethos and activity management system.
* Assist with sales campaigns including post-sales fulfillment, administration, and follow-up tasks.
Requirements
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
* A strong interpersonal and communication skillset, with a commitment to providing an outstanding customer experience.
* Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.