Job Description
Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating our ambition by building products grounded in the belief that behind every interaction lies an opportunity to make a human connection.
In pursuit of this vision, we are seeking a dedicated Senior Account Executive with a proven track record in B2B sales and a passion for driving growth in the AI and SaaS landscape. In this role, you’ll expand our Corporate account base by hunting for new opportunities, growing a book of existing clients, and closing deals of varying sizes. You will build and maintain broad relationships, work cross‑functionally, and focus on revenue growth by introducing innovative solutions to customers, deepening Zendesk’s impact by aligning with our customers’ goals.
What You’ll Be Doing
Drive top‑line revenue growth by acquiring new customers and developing strategies for account expansion.
Manage and nurture customer relationships, ensuring high satisfaction and retention levels.
Proactively identify and pursue opportunities to cross‑sell additional products and services to existing customers to optimize account revenue and profitability.
Use data insights, customer intent, and adoption history to effectively prospect new clients and enhance retention strategies.
Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure satisfaction and product expansion.
Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
Consistently develop a robust pipeline of qualified opportunities, accurately tracking details and sales stages in Salesforce.
Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
Collaborate with internal teams to enhance sales strategies and streamline sales execution.
Exceed weekly and monthly activity and pipeline KPIs.
What You Bring To The Role
BA/BS degree or equivalent experience required.
At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
Experience managing and expanding customer relationships at various levels.
Strong presentation, negotiation, and deal‑closing skills.
Strong research, prospecting, and customer outreach skills.
An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
Knowledge of industry trends and the ability to build relationships with key decision makers.
Outstanding organizational and multi‑tasking skills with the ability to handle high volumes of opportunities simultaneously.
Experience creating and leveraging territory plans.
Familiarity with key sales tools such as Salesforce, Outreach, and Clari.
Hybrid
In this role, our hybrid approach is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration — while also allowing flexibility to work remotely for part of the week. You must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.
Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
Talent Screening
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Equal Employment Opportunity
Zendesk is an equal opportunity employer and is proud of its commitment to diversity, equity, and inclusion. Employment decisions are made without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by law. We are an AA/EEO/Veterans/Disabled employer. Learn more about your EEO rights.
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