Overview
Title: Senior Business Systems Analyst - Migration
Duration: Maternity Cover - 10 Months, Fixed Term Contract
Salary: €55,000 to €65,000
Reporting to: Head of International & Migration with dotted line reporting to IT Manager (Technical)
Background
The Irish Red Cross Society (IRC) is part of the world's largest independent humanitarian network, the International Red Cross and Red Crescent Movement.
The IRC is committed to and bound by its Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality.
The vision of the Irish Red Cross is to be a leading humanitarian organisation, providing impartial services and support to vulnerable communities both at home and abroad.
Our mission is to identify and deliver humanitarian assistance to those who are most in need.
Migration is a priority focus for the Red Cross and Red Crescent Movement internationally as well as for the IRC in Ireland.
Ireland, along with other countries, has experienced considerably more inward migration in recent years from people in need of protection and, as a result, is challenged to respond with appropriate supports for all affected.
The IRC has worked on migration for several years and is considered a key actor in responding to the humanitarian needs of refugees/migrants seeking protection, with programming in the areas of resettlement and responding to the Ukraine crisis, among others.
Summary of Role
This role will be responsible for meeting the IT needs of the organisation's Migration programme.
Reporting to the Head of International & Migration, the role will also report to the organisation's IT Manager (for technical decisions) to ensure synergy and integration with the wider systems and approach.
The role will be responsible for managing the Migration programme database (CRM), ensuring it continues to respond to users' needs and is meeting sector standards.
Additionally, the role will lead with digitalising department processes and responding to the wider IT needs.
The role will support the ongoing development of the Pledges Customer Relationship Management (CRM) system which seeks to match people providing pledged (offers of) accommodation with beneficiaries and provide technical support to both internal and external users.
The postholder will collaborate with various business functions within the Migration Department to develop technical solutions that meet the evolving needs of our Programmes and will be responsible for a wide range of duties that include systems configuration, administration and quality assurance testing.
In addition, the role will provide technical support, training and IEC materials across a range of tools and applications.
Role Responsibilities
Lead
Respond to the needs of the Migration programme and team.
Collaborate with department colleagues to identify needs and support the development of innovative solutions for the programme.
Ensure that all data is protected with a strong governance framework which is effectively managed.
Systems
Develop solutions across the Microsoft Power Platform, customising the CRM (Dataverse/Dynamics), Power Apps and Power Automate and updating Power Pages as required.
Work closely with the other functions within the Migration Department to understand business requirements, review, analyse and document processes and ensure system functionality is fit for business needs.
Optimise and systemise processes and create and maintain automations and workflows.
Maintain administrative oversight of our CRM and work closely with the Compliance function to ensure best practises in data governance, user management and database security are followed and implemented.
Provide front-line technical support to users across all organisations working on the CRM and internal support across a range of applications including; Microsoft Dynamics, SharePoint, Power BI, Power Apps, Salesforce, WordPress and DocuSign.
Provide regular trainings to various internal and external audiences and ensure all systems have effective supporting IEC materials.
IT Support
Provide general IT support, ensuring availability of IT services to users.
Respond to Migration IT support requests in a timely manner.
Set up laptops, install and configure appropriate software and set up workstations with necessary peripheral devices (printers etc.) when required.
Troubleshoot issues and problems as they arise in various tools, devices and applications.
Organisational
Work actively towards the achievement of the Irish Red Cross goals.
Undertake training and development as required
Abide by and uphold the Principles of the International Red Cross Red Crescent Movement.
Undertake any other reasonable work-related duties and responsibilities assigned by the relevant line manager that are consistent with the nature of the job and level of responsibility.
Role Requirements
Essential Criteria
Strong analytical and problem-solving skills.
Excellent communication skills.
Can work well independently and in a team.
Understanding of data governance principles.
Skilled in process mapping, analysis, and documentation
Qualification to degree level.
5+ years' experience in a similar role with technical knowledge of the following;
Microsoft Dynamics 365
Microsoft Power Apps
Microsoft Power Automate
Microsoft SharePoint
Microsoft Excel
Microsoft 365, MFA and Group Administration
Microsoft SharePoint
Strong CRM & Database experience
Desirable Criteria
Proficiency in Microsoft Power BI
Proficiency in Microsoft Power Pages
Knowledge of AWS security, Lightsail, EC2
Knowledge of WordPress
Knowledge of Salesforce
Knowledge of Linux
Proficient in lean methodologies and process automation
Experience in the NGO/ Charity sector
Further Information
The Irish Red Cross is an equal opportunities employer.
We value diversity and aspire to reflect this in our workforce.
We welcome applications for people from all sections of the community, irrespective of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community.
This role requires applicants to have the right to work in Ireland.
Closing Date: 11th February ******pm
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