Role - Quality Assurance Specialist
We are seeking a detail-oriented and organized Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services by monitoring and evaluating employee performance, providing coaching and training as needed, and driving quality results.
Job Description:
* Monitor and evaluate employee performance to ensure adherence to quality standards;
* Analyze data and reports to identify trends and areas for improvement;
* Develop and implement processes to improve quality metrics;
* Collaborate with cross-functional teams to drive business outcomes;