Head of Customer Support (SaaS)
170019
Desired skills:
Customer Support, Application Support, SaaS, Senior Leadership, Fintech, Payments
Hybrid
Reperio has partnered with a leading company in the financial software space who is seeking an experienced Head of Customer Support. You will lead and elevate their customer and application support functions for mission-critical solutions, driving exceptional customer satisfaction by managing a high-performing support team, proactively resolving complex issues, and strengthening B2B client relationships.
Responsibilities:
1. Oversee SaaS & on-prem support operations for financial software
2. Lead, mentor, and grow a skilled application support team
3. Build and maintain strategic relationships with key customers
4. Drive process improvements to enhance service quality and efficiency
5. Collaborate with product, development, and account teams to exceed customer needs
6. Manage escalations with urgency and professionalism
Requirements:
7. 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
8. Strong background in SaaS operations & application support (financial software a plus).
9. Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
10. Excellent communication, leadership, and customer relationship skills.
Reperio Human Capital acts as an Employment Agency and an Employment Business.
Michael Finch is recruiting for this role.
Get in touch with Michael Finch for more information: