Customer Experience Agents - IRISH SPEAKERS ONLY
County Dublin
Full-time
***** € per hour
Your mission
Job Title:
Customer Experience Agents - Fluent Irish Speakers
only
Location:
Dundrum Business Park
Job Type:
Full-Time,
On-site
What we offer:
Full-Time Stability:
40 hours per week, with a competitive hourly rate of €***** plus commission based on KPI's
Work-Life Balance:
Monday to Friday shifts, with occasional Saturdays.
Flexible Shifts:
Shift patterns include 8am-5pm, 9am-6pm, and 11am-8pm, with the potential for adjustments based on business needs.
Incentives:
Exciting additional incentives worth over €3.5k annually.
Reliable Pay Structure:
Weekly pay with monthly commission opportunities.
Your role:
As an Irish-speaking Customer Experience Agent, you\'ll play a crucial role in providing top-tier support to both current and new customers through inbound calls.
Your fluency in Irish will be an asset as you assist Irish-speaking clients, ensuring their needs are met with professionalism and care.
Additionally, you will identify sales opportunities and engage in outbound calls to offer products and services, aiming to enhance customer satisfaction and loyalty.
Your profile
Leverage Your Language Skills:
Effectively communicate with our Irish-speaking customers, ensuring they receive top-tier service.
Be the Voice of Our Business:
Deliver exceptional customer experiences, making each interaction positive and impactful.
Support and Sales:
Handle inbound calls from existing and new customers, providing assistance and resolving queries while identifying opportunities for sales through outbound calls.
Collaborate for Success:
Work within a high-performing team, collectively aiming to meet and exceed individual and team goals.
Thorough Training:
Receive comprehensive training to ensure you're fully prepared and confident in your role.
Achieve and Excel:
Thrive in a results-driven environment, with a passion for exceeding goals and maintaining high standards, even in challenging circumstances.
Key Competencies:
Strong communication and listening skills are crucial, in line with our mission and values.
High motivation, resilience, and a drive to surpass targets are essential.
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