Front Desk Associate Job Summary
We are seeking a Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in process for our guests.
Main Responsibilities:
* Greeting Guests: You will greet and welcome guests as they arrive at the hotel, handling their registration and processing payments in a timely manner.
* Responding to Inquiries: You will respond to any inquiries guests may have about in-house facilities and local tourist information, providing accurate and helpful advice to ensure a positive experience.
* Security of Room Keys: You will ensure the security of room keys and maintain confidentiality of guest information.
Key Skills and Qualifications:
* Excellent Communication Skills: Strong communication skills are essential for this role, with the ability to communicate effectively with guests and colleagues alike.
* Independence and Initiative: You will work independently and take initiative to resolve issues and improve processes.
* Customer Service Focus: A customer-focused approach is vital for this role, with a commitment to delivering exceptional service and exceeding guest expectations.
About Our Organization:
We strive to bring the heart of hospitality to every hotel we own and operate, spreading our unique way of caring for our guests further around the world. We focus on key UK cities, Dublin, and Continental Europe, helping our people to grow and develop their careers through exciting internal development programs.