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About the Role
Our client, a global logistics and supply chain business, is seeking an experienced Global Account Manager to oversee and develop strategic relationships with key international accounts. This role involves full lifecycle account management from onboarding and implementation to retention, growth, and process improvement.
You’ll work cross-functionally with commercial, operational, and client support teams to deliver high-quality logistics solutions that drive revenue, efficiency, and long-term partnerships.
Key Responsibilities
* Lead or support the onboarding of new client accounts, ensuring smooth end-to-end implementation.
* Develop and document Standard Operating Procedures (SOPs) in collaboration with internal teams and the client.
* Ensure all billing, KPIs, and handovers are completed and signed off before go-live.
* Coordinate closely with commercial leads and internal stakeholders to confirm all commercial terms and service details are in place.
Account Growth
* Identify and capitalise on new business opportunities within existing key accounts.
* Proactively engage clients to understand their evolving needs and align solutions accordingly.
* Use data and industry insight to propose value-added services that enhance revenue and gross profit.
* Build and maintain strong internal and external stakeholder relationships at all appropriate levels.
* Attend client and internal meetings as required, including international travel.
* Act as the primary liaison for ongoing service reviews, escalations, and continuous improvement planning.
* Develop and maintain global SOPs and ensure compliance across regions.
* Monitor KPIs and performance metrics, identifying trends and resolving issues proactively.
* Produce regular reports and oversee service quality improvement initiatives.
What We’re Looking For
* Strong communication and stakeholder engagement skills
* Strategic account management experience in logistics, supply chain, or a related field
* Commercial acumen and the ability to influence outcomes
* Strong leadership and cross-functional collaboration abilities
* Project management skills and a solutions-driven mindset
* Advanced Excel or data analysis capabilities
* Proven ability to manage complex client needs across multiple regions
Soft Skills:
* Cultural awareness and empathy
* Strong self-motivation and time management
* High attention to detail
* Comfortable working in a fast-paced, target-driven environment
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Customer Service, and Business Development
* Industries
Transportation, Logistics, Supply Chain and Storage
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