Job Description:We have an exciting opportunity for an experienced Guest Relations Manager to join our amazing Front Office team in The Kingsley.ResponsibilitiesTo ensure guest satisfaction across all areas of The KingsleyTo provide an excellent guest service experience and mentor others through briefingsThe ideal candidate will have a passion for hospitality and knowledge of the Cork areaOutstanding customer service and problem solving skills and complaint handlingExcellent grooming and presentationUp sell and promote the Dining Outlets, Spa and Health ClubManage the guest feed back on relevant platforms such as TripAdvisor, Revinate, and report on progressTo maintain and improve scores of the aboveManage guest information in guest rooms up to date and relevantTo collate all reviews and complaints from guests and report on same at senior management meetingsManages VIPS and return stays to ensure repeat guests are are acknowledged on their return visitManages all guest relations on the ground and visits departments to ensure customer service is at the required levelFollow up with guests that may have experienced issuesLiaise with guests on their itineraries and provide support and local knowledgeHelp guest with in house bookings for dinner and spa etcAssist with tour busesQualities we are looking for:A passion for providing exceptional guest serviceExcellent attention to detailConfident, professional and welcoming personalityImpeccable appearance of personal groomingProficient in English languageHave a positive impact, taking personal responsibility and initiative to resolve issuesBe flexible, responding quickly and positively to changing requirementsMaintain high team focus by showing co-operation and support to colleagues in pursuit of the department goalsKnowledge of Opera property management systemBuild relationships across all departmentsBenefits:Company funded educational programmesDiscount on dining options of up to 50% across our dining outlets within The CollectionReduction on accommodation for family and friends across The CollectionDiscount on Spa treatments and productsFree access to health club and swimming poolStaff dining facilitiesStaff parkingRewards and recognition such as long service awards and employee of the yearJob Types: Permanent, Full-timeBenefits:Company eventsEmployee discountGym membershipOn-site parkingSick payWellness program