AVP - Application Support Analyst (Lease Support)
Sumitomo Mitsui Finance Dublin Limited (SMFD) is seeking an AVP - Application Support Analyst to join their EMEA Application Management team, focusing on Lease Finance. This unique opportunity allows you to play a pivotal role in ensuring the seamless operation of critical business applications that underpin the Lending business.
Location: Dublin
Salary: Competitive and based on experience
Core responsibilities include:
* Perform comprehensive system checks to guarantee all platforms are ready for use by business teams.
* Respond promptly to incidents reported via ServiceNow, ensuring swift resolution and keeping stakeholders informed.
* Collaborate with colleagues across locations for problem‑solving and change management processes.
* Coordinate with vendors for software updates or escalations, contribute to testing new enhancements, and maintain meticulous records of all activities.
* Follow ITIL‑aligned procedures and leverage tools like Jira for sprint planning to support operational excellence.
Required qualifications and capabilities:
* Formal education in IT, Business Information Systems, or Finance.
* Analytical thinking to evaluate complex technical issues.
* Experience navigating vendor‑supplied platforms (Alfa v6/LEAF) and internally developed solutions powered by SQL.
* Familiarity with ITIL frameworks.
* Strong relationship‑building and professional liaising skills with third‑party vendors.
* Sharp attention to detail during morning system checks and documentation.
Other details:
* Company: Sumitomo Mitsui Finance Dublin Limited (SMFD), wholly owned subsidiary of SMBC.
* Seniority level: Executive
* Employment type: Full‑time
* Job function: Finance; Industry: Banking
Rolled through Robert Walters Operations Limited, an employment agency. All third‑party applications will be managed by Robert Walters.
Obligation to all candidates and offers a highly professional environment, exposure to industry‑leading platforms such as Alfa v6, LEAF, and bespoke data warehouse solutions, flexible working opportunities and ongoing training.
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