JOB DETAILSThe Executive will have responsibility on divisional projects focused on customer service and content development to address new and emerging member needs in a rapidly evolving service environment.
This role will provide high quality and consistent employment services to members; building effective working relationships with team members and customers; relevant agencies and Ibec colleagues.
This position is available as a specified purpose contract and closing date for applications is 19th September at 5pmABOUT THE ROLEProjectsCollaborate closely with Senior Employer Relations (ER) team to conduct research, track market trends in ER service delivery and innovationsWork with Ibec AI implementation team for information, systems and process improvement to Knowledge Centre (KC) service delivery to customersDevelop a customer service journey for Ibec customers ensuring optimum access and service delivery is achieved through process improvement.Process ImprovementsWork across Ibec to share specialist knowledge and emerging trends in employment as they impact sectors and business policyProduce PowerBI reporting for teams for collective decision making on future work programmesWork with senior ER teams on the development of KPIs for Knowledge CentreCustomer/Member ExperienceProvide specialist employment law and human resource support to members who contact or are referred to Knowledge Centre, always seeking to add value to their business Work with ER teams to track and amend information content for accuracy and relevance Keep abreast of employment law, industrial relations and human resource developmentsSupport the development of HR Services within the division Develop written contributions for Ibec publicationDevelop and present on Ibec presentations, webinars and podcasts as required Provide input to Ibec Academy training courses and HR forum events in the area of industrial relations, human resources & employment best practiceOccasionally, represent the interests of employers on external committeesPromote and support membership development initiatives As required, liaise with member companies regarding subscription payments with the view to obtaining timely settlement NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role.
Given the nature of the organisation and the need to respond to members' needs on an ongoing basis, the role is subject to change over time.
Qualifications, skills and experienceQualificationsHuman Resource/Industrial Relations/Employment Law related qualification preferableOther relevant qualificationsKnowledgeComprehensive knowledge of Employment Law, Human Resources and Industrial RelationsIndustrial Relations and Human Resource developments in Ireland and globallyUnderstanding of the role of the third-party employment institutions in Ireland Competitive, regulatory and cost issues facing business in IrelandExperienceA sound working knowledge of the industrial relations institutions and trade union negotiationsInterfacing regularly with senior company executives up to CEO levelWorking in a representative/consultancy capacity for businessWorking in a team environment CompetenciesStrong interpersonal skillsAbility to communicate succinctly Excellent organisational and Project management skillsAble to work in team environmentNegotiating and influencing skillsPresentation and public speakingIbec Core Competencies Bias towards actionCollaborative – work together as 'one Ibec'.
Dynamic – approach initiatives with careful planning, energy, drive, and resilience.Decisive – make clear, well-informed decisions.Member and Customer FocusAgile and Adaptive – embrace change and be adaptive to members' needs and in ambitious situations.Creative and Innovative – not afraid of dynamic thinking in finding solutions.Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.Drive and Personal LeadershipAmbitious – driven and can take responsible risks.Accountable – committed to highest standards and takes ownership of actions.Continuous Improvement – proactive on personal and professional developmentIbec is an equal opportunity employer and is committed to providing reasonable accommodations for potential and existing employees with a disability.
Should you wish to request a reasonable accommodation please email ****** About usWorking in IbecJoin Ibec and further your career.Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society.
We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.We hire people from many backgrounds who are highly knowledgeable, engaging, professional and, most importantly, passionate about business.