Company DescriptionAbco Kovex is a leading European importer, manufacturer, and distributor of packaging materials and machinery. Our goal is to provide complete packaging solutions to our customers, while building long-lasting relationships. We aim to reduce packaging material and carbon footprint through innovative packaging solutions.Role DescriptionThis is a full-time on-site role for an Internal Sales Executive at our Swords location. The role involves creating quotations, lead generation, inside sales, customer service, whilst building sustainable relationships and trust with existing and new customer accounts through open and interactive communication.Key ResponsibilitiesConduct outbound and inbound calls to existing customers and prospects exploring specific needs and anticipating new opportunities.Increase customers awareness across our full product offering, while understanding the customers' business to best match their needs.Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.Track customer generation statisticsHandle objection calls in a professional manner.Liaise between customers and sales representatives ensuring customers requirements are best met.Ensure accurate and complete information is captured in CRM systems.Manage daily, weekly, and monthly KPIs as agreed with line manager.Skills RequiredStrong and confident Telephone skills are a key requirement.Ability to work independently and as part of a teamProficiency in Microsoft Office and CRM softwareOutstanding organisation skills and ability to prioritise workAbility to multi-task and manage time effectively.Approachable and friendly personalityThe ideal candidate will have telesales skills & excellent customer communication skills & would have relevant experience working in a similar roleOtherInitial training and ongoing development from an experienced team member provided.Normal working hours: 9.00am -5.00pm Monday-Friday office based (no hybrid working options )Previous experience in CS/Admin/Telesales an advantageThe duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.Job Types: Full-time, PermanentPay: €32,000.00 per yearBenefits:Additional leaveBike to work schemeCompany pensionEmployee discountOn-site parkingSick payWellness programEducation:Leaving Certificate (required)Experience:Customer Service/Telesales: 1 year (required)Language:Fluent English (required)Work authorisation:Ireland (required)Work Location: In person