Technical Account Managers are in high demand, and we're looking for a talented professional to join our rapidly expanding Global Team. As a Technical Account Manager, you will be at the forefront of supporting and scaling our growing customer base in EMEA.
About the Role
You'll partner closely with customers to understand their needs, demonstrate how our solutions can solve their challenges, and drive adoption of our comprehensive product suite. As a key member of our team, you will be responsible for nurturing key customer relationships, ensuring customer success, and helping drive long-term loyalty.
Key Responsibilities:
* Ensure the success and satisfaction of our customers in EMEA, taking full ownership of your portfolio and driving customer retention.
* Serve as a Subject Matter Expert (SME) for EMEA customers, providing best practice advice and guidance on our products and services.
* Act as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams.
* Drive adoption of key features, new product releases, and industry best practices.
* Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.
Requirements
We're looking for a self-starter who loves tackling new challenges and delivering exceptional customer outcomes. To succeed in this role, you will need:
* 3+ years of experience in a customer-facing role at a SaaS company, ideally in technical account management or a similar function.
* Experience with payroll is highly preferred; knowledge of HRIS or other HR/HCM SaaS platforms is a plus.
* Proven ability to manage a scaled book of business and build strong, lasting customer relationships.
* Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands.
* Strong problem-solving skills and a track record of resolving customer issues quickly and professionally.
* Fluency in German or French preferred but not required.
Benefits
We offer a range of benefits to support your personal and professional growth, including:
* A competitive salary and bonus structure.
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* Ongoing training and development opportunities to help you grow in your career.
* A dynamic and supportive work environment that encourages collaboration and innovation.
Culture
We're committed to building a diverse and inclusive workplace culture that values creativity, empathy, and open communication. If you're passionate about delivering exceptional customer experiences and want to join a team that shares your values, we'd love to hear from you.