Job Title:
Key Responsibilities:
* Lead a dynamic team of retail assistants to achieve and exceed store targets.
* Deliver exceptional customer service by ensuring your team is friendly, approachable, and knowledgeable.
* Drive sales performance by consistently monitoring progress and seizing every opportunity to boost sales and meet targets.
* Develop and train your team to provide them with the product knowledge and skills needed to confidently upsell and enhance the customer experience.
* Maintain high store standards, ensuring cleanliness and tidiness while ensuring products are well-organized and visually appealing.
* Collaborate with theHead of Space Planning & Visual Merchandisingto implement creative merchandising strategies that maximize product visibility and drive sales.
* Keep track of stock levels, participate in regular stocktakes, and ensure smooth inventory management.
* Oversee cash handling procedures daily, ensuring strict adherence to company policies and maintaining accuracy.
* Coach and supportteam members on correct cash handling processes, ensuring best practices are followed.
* Act as akey holder, responsible for opening and closing the store as required, ensuring security and operational readiness.
* Ensure strictcompliance with company policies and proceduresacross all aspects of store operations.
* Work closely with store management toimplement loss prevention strategies, training the team on anti-theft protocols and personal security measures.
* Assist withrecruitment, training, and developmentof new team members, helping to build a strong and capable team.
* Stay up to date withemployment legislationand ensure full compliance within the team.
* Conductannual performance reviewsto set clear objectives, provide feedback, and support your team in achieving their personal and professional goals.
Required Skills and Qualifications:
* Minimum of 2 years' experience in a supervisory or leadership role within a retail environment.
* Strong understanding of customer service excellence and the ability to lead by example.
* Proven ability to manage and motivate a team, ensuring high performance and productivity.
* Excellent communication and interpersonal skills with the ability to build rapport with customers and staff.
* Demonstrated problem-solving skills and the ability to make quick, effective decisions.
* Ability to manage stock levels and ensure visual merchandising standards are met.
* Flexibility and availability to work five days a week, including weekends and evenings.
* Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
* Good knowledge of retail systems and experience with cash handling and processing transactions.
* Ability to train, coach, and develop team members, fostering a positive and supportive work environment.
* A passion for retail and a commitment to delivering exceptional shopping experiences to customers.
Benefits:
* Generous staff discount on all own buy products
* 50% Management workwear allowance
* EAP Pension scheme
* Service based incremental annual leave
* Training & Development opportunities