Role Summary:
We are seeking a detail-oriented reservations professional to manage room bookings across multiple properties with accuracy and deliver excellent customer service.
Key Responsibilities:
* Process incoming reservations via phone, email, and online platforms.
* Efficiently handle booking amendments and cancellations.
* Update Property Management System (PMS) and Customer Relationship Management (CRM) systems accurately.
* Upsell property facilities and packages to maximise revenue.
Requirements:
* Previous experience in reservations or front-office roles.
* Excellent communication skills.
* Strong attention to detail.
About the Position:
This is an exciting opportunity for a highly organised and skilled reservations professional. If you have a passion for providing exceptional customer service and a keen eye for detail, we would like to hear from you!