Job Description
Coinbase is seeking a skilled professional to join its team as a Complaints SME L&D Trainer. This role requires the candidate to have a strong understanding of complaints procedures, investigation requirements, and risk-based decisions.
The ideal candidate will have at least 3 years of experience in program management, with a significant focus on regulatory compliance in the cryptocurrency, fintech, or financial services sectors. They will be responsible for delivering comprehensive and interactive training sessions, maintaining high standards in training delivery, and conducting Train-the-Trainer (TTT) masterclasses.
The successful candidate will also be required to analyze complex data to inform effective case outcomes, provide actionable feedback, and coach peers to improve investigations quality and meet regulatory standards.
This is an exciting opportunity for someone who is passionate about delivering fair outcomes for customers and protecting the business while thriving on enabling others.