Overview
Ryanair are currently recruiting for a Business Analyst to join Europe's Largest Airline Group!
This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.
Ryanair Labs is the technology brand of Ryanair.
Labs is a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for our customers.
The Ryanair platform has over 1 billion visits per year.
By joining Ryanair, you will develop cutting edge tech solutions inside Ryanair, transforming aviation for Pilots, Cabin Crew & Ground Ops, as well as driving the tech experience for our customers on Europe's largest travel website!
Ryanair Labs has more than 600 employees across our offices in Dublin, Madrid, Poland, and Portugal.
Our plan is to continue to grow our IT Labs Team so we are always on the lookout for the best talent.
Apply today for more information.
We are seeking a mid-level Business Analyst to turn business needs into clear, testable solutions.
You will work across functions (e.g., Operations, Sales/Commercial, HR, Customer Service, Finance, IT) to elicit requirements, map processes, shape delivery with development and vendor teams, and support go-live and transition to BAU.
The role combines analysis, documentation, testing support, and strong stakeholder communication.
Your first engagement will support Finance automation and service readiness.
While Finance is the initial focus, this is a cross-functional BA role and future assignments will span other business areas.
Partner with Finance stakeholders to clarify pain points and define success criteria for targeted improvements.
Document as-is/to-be flows and controls; ensure handover/runbooks and knowledge articles for BAU.
Support UAT and hypercare, ensuring incidents/requests are handled within SLAs.
Key Responsibilities
Elicit business and user requirements through workshops, interviews, and document/data analysis.
Translate requirements into user stories with acceptance criteria and/or functional specifications.
Map as-is and to-be processes, highlight gaps, risks, and opportunities for simplification and automation.
Perform gap analysis on existing systems and propose solution options with pros/cons and assumptions.
Collaborate with development/vendor teams to refine solution design and manage changes.
Plan and coordinate UAT: create test scenarios/cases, support defect triage and re-test, and maintain traceability.
Contribute to service readiness: runbooks, support flows, and Knowledge Base articles; ensure smooth transition to BAU.
Investigate incidents and service requests in test environments; retain ownership through to resolution and clear stakeholder communication.
Create concise user guides and how-to materials; deliver or coordinate training as needed.
Feed continuous improvement ideas and data-driven insights into the backlog; track benefits post go-live.
Pragmatic, ethical use of AI to speed up analysis and documentation while maintaining human oversight.
Requirements
3–5 years of Business Analysis experience delivering process and/or systems change.
Strong requirements elicitation and documentation skills: user stories, acceptance criteria, clear Business and Functional Requirements Documentation, with experience managing Requirement traceability matrix.
Proficiency in process mapping (BPMN) and diagramming tools (Visio, Lucidchart, we use Miro).
Solid testing knowledge (UAT planning/execution, defect triage) and validation against specifications.
Stakeholder engagement and customer service mindset; able to manage expectations and communicate clearly across business and IT.
Effective personal management: able to prioritise, meet deadlines, and work under pressure.
Working knowledge of SDLC/Agile concepts; experience with collaboration tools (e.g., Jira/Confluence).
Working knowledge of basic IT concepts: integrations/APIs, data formats (CSV/JSON/XML), environments, and access/permissions.
Comfort using AI assistants (e.g., Microsoft 365 Copilot) to accelerate drafting/summarisation and a disciplined approach to verifying outputs.
Nice to Have
Experience in one or domains such as Operations or Finance.
ITSM exposure (ServiceNow, Jira Service Management) and ITIL Foundation concepts (incident, request, problem, change).
Process mining or discovery techniques/tools.
Experience with Copilot Studio or building domain-specific copilots; awareness of prompts, grounding/RAG, and data privacy controls
Contract of employment
Hybrid model (2-3 days from the office weekly)
Option to participate in trainings and conferences
Staff travel benefits from day one
Creative work tax deduction
Multisport card
B2B contract
Hybrid model (2-3 days from the office weekly)
Possible permament place in the office
Other benefits
Possibility of taking part in trainings and certifications
Great chance to meet your colleagues in other offices
Annual events (i.e. St. Patrick's Day ??)
Regular social meetings ??
Paid referral system
New office building surrounded by great dinettes right in the city centre ??
Apply today to discuss the role in more detail!
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