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Online order assistant

Dunshaughlin
Harvey Norman Ireland
Assistant
€25,000 - €40,000 a year
Posted: 17 August
Offer description

Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 289 stores worldwide selling furniture, bedding, electrical and computer goods. With 18 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

About The Job
Harvey Norman is seeking to recruit Full Time Online Order Assistants in order to meet the continuing growth of our brand in store and online. The purpose of the Online Order Assistant role at Harvey Norman is to support our store network with the management of online orders, ensuring their smooth and efficient process while fulfilling the needs of our customers. A successful online order assistant will have excellent organizational skills, they will pay close attention to detail, can provide outstanding customer service, and create an unforgettable shopping experience for our customers each and every time. This role is crucial to making Harvey Norman a great place to shop.

If you are somebody who has a real flair for customer service, you have a friendly and professional manner with a fun and bubbly personality then we want to hear from you

We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.

YOUR JOB Your Tasks Will Include

* Processing all online orders received by the store.
* Responding to customer queries relating to online purchases.
* The picking, packing and preparation of goods for dispatch/delivery.
* Ensuring effective delivery of all goods by packing goods to the highest standard.
* Liaising with delivery contractors to ensure that they meet the companies requirements for a speedy, efficient and professional delivery service.
* Offering our customers the highest level of customer service in keeping with Harvey Norman standards.
* Being passionate and knowledgeable about the online customer experience or journey and seeking out ways to improve it.
* Actively assisting customers who avail of our click and collect service in store.
* Assisting with any other duties as required by your Team Leader/ Manager.
* Ensuring your areas of responsibility are clean, vibrant, tidy, and customer friendly.
* Ensure company standards of performance are followed at all times.

YOUR PROFILE Your Knowledge, Skills And Experience Include

* Experience & Qualifications - Leaving cert or equivalent is required. Experience managing systems and organizing delivering including picking and packing is preferred. Preferably have 1-3 years hospitality or tourism service or face to face retailing experience.
* Strong Admin Experience - You have a strong background in administrative jobs where to complete a task 3-4 steps are required, with high attention to detail. You need to be a quick learner and have an enthusiasm for absorbing new concepts and processes.
* Motivated & Target Driven - You are highly motivated to perform, and strive for excellence.
* Strong Communicator / Good Listener - You are a strong communicator, and have excellent listening and interpersonal skills.
* Passionate about online business You have strong interest in online sales including but not limited to managing customer queries from online customers, shipping online orders and helping customers in store for click and collect orders.
* Energetic, Self motivated & persistent You possess and radiate a high degree of energy, and can work towards goals without constant supervision.
* Positive attitude and outlook You have a positive outlook on life, work, and self and you have an optimistic view of the future and your own performance.

Why People Join Us

* Were dynamic and growing
* Fun, high energy work environment.
* Culture of developing and promoting from within the company.
* Our entrepreneurial spirit.

Additional Information

* This is a full time 11 month fixed term contract with a potential for permanency.
* We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
* The successful candidate will be required to attend a company induction day.

Skills
Customer Care Organised processing orders

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