**Customer Service Administrator Role**
This is an exciting opportunity to join a dynamic team as a Customer Service Administrator. As a key member of our organization, you will be responsible for delivering exceptional customer service and support.
About the Role:
* You will manage a high volume of incoming service calls, ensuring efficient logging and response times.
* Schedule and coordinate field service engineers to meet customer requirements.
* Liaise with customers on callouts, updates, and service resolutions.
* Ensure accurate charging for all service activities.
* Assist in the preparation of quotes, tenders, and document management.
* Provide general administrative support including sales admin, customer reception, and day-to-day office operations.
Requirements:
* Previous experience in a customer service or administration role.
* Proficient in IT systems, with excellent working knowledge of Microsoft Office.
* Exceptional communication and interpersonal skills.
* Ability to multitask and work well under pressure.
What We Offer:
We offer a fast-paced and collaborative work environment, with opportunities for growth and development. Our ideal candidate will be highly organized, have a professional telephone manner, and enjoy working in a team-focused environment.
Contact Information:
Please submit your application, including your resume and cover letter, to us via email or online portal. We look forward to hearing from you!