B2B Customer Representative - Perfumes - Italian Required
Join to apply for the B2B Customer Representative - Perfumes - Italian Required role at Bvlgari
Bulgari is one of the most prestigious brands and global players in the luxury market. We design, produce, distribute and sell high‑end jewels, watches, perfumes and accessories through a network of over 250 owned stores, selected distributors and more than 10,000 exclusive perfumeries. Bulgari belongs to the LVMH Group.
Job Responsibilities
* Manage the order-to-shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs (order entering, fulfilment maximization, seamless delivery process, etc.).
* Reply to inquiries from internal and external customers on our products and orders (stock availability, expected delivery date, product information, order/shipping status, etc.).
* Coordinate operational market activities for the assigned portfolio, effectively using all available resources.
* Anticipate client needs by taking full ownership of your portfolio and a proactive approach to your day‑to‑day.
* Keep track of all issues related to customers, order and delivery process (pricing issues, product availability, miss‑shipments, etc.).
* Manage claims & reverse logistic for your client portfolio.
* Reporting on market activities and trends for an informed decision.
* Ensure your clientele experiences an order journey that lives up to the luxuriousness of BVLGARI.
Qualifications
* Fluency in English and Italian (verbal and written) is required.
* Fluency in Mandarin, Putonghua or Korean is desirable.
* Proficiency in MS Office, especially Excel.
* Knowledge of SAP or similar systems.
* Previous experience in Order Management, Customer Service or Logistics.
Senior Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Retail Luxury Goods and Jewelry
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