PFH Technology are currently looking for a
Senior ICT
Project Manager
.
Contract length:
12-months (with possible extensions)
Location:
Dublin
Purpose of Role
* To work as part of the Service Consolidation Programme, Senior Project Manager are expected to manage all aspects of one or more Service Consolidation projects, including initial scoping and discovery stages, in accordance with the standards, tools and methodologies of the Technology and Transformation function.
* To manage the engagement with the business teams across the impacted divisions to enable their migration to central infrastructure.
* To manage the engagement and plan for the successful migration of their users and infrastructure using the frameworks, tools and processes of the programme while ensuring standards are met and our customers receive a satisfactory migration service through all phases of migration from Discovery & Planning to Execution and post migration support.
* To advocate for the end user in all engagements with the programme and technical teams.
Knowledge and experience:
* Must have a minimum of 5 years' work experience working as part of an IT team delivering change, in a similar lead role specifically in the following areas:
* Project Management
* Customer Engagement or Customer Relationship Management
* Significant experience of implementing and managing change including a strong track record of delivering ICT enabled change projects.
* Experience of working collaboratively with internal and external stakeholders.
* Significant experience of managing project risks, issues and dependencies
* Must have experience in managing multiple stakeholders, keeping them informed and up to date as appropriate through status reporting
* Experience of technology infrastructure planning and operations, design, and deployment, as well as system life cycle management an advantage
Be able to demonstrate:
* Knowledge and experience in the delivery and management of complex ICT projects
* Knowledge and understanding of Project Management methodologies
* Demonstrates evidence of strategic management skills including service planning, managing own work and that of others, delegating appropriately within the resources available
* Effective verbal communication skills, delivering complex information clearly, concisely and confidently
* Excellent communication and interpersonal skills to deal effectively with a wide range of stakeholders
* Ability to collaborate and work through others to achieve desired outcomes.
* Self-motivation and proactive engagement
* Excellent written communication skills including strong report writing and presentation skills.
* Strong planning and organisational skills through experience managing multiple projects to successful outcomes with a technical element to them.
* Demonstrate experience in working collaboratively with stakeholders and partners to ensure that the impact of projects are maximized
* The ability to proactively identify areas for improvement and to develop practical solutions for their implementation.
* The ability to use resources effectively, challenging processes to improve efficiencies where appropriate
* Strong Microsoft Office Skills and technical report writing skills
Responsibilities:
* Manage the Services Consolidation programme with the business teams
* Proactively build and maintain comprehensive, up-to-date project plans, status reports and project documentation
* Proactively manage project risks and be able to demonstrate viable mitigation plans are in place
* Ensure that projects stakeholders are aware of their respective roles and responsibilities and lead by example
* Manage effective communications with and among all project's stakeholders
* Work with service staff toward ensuring that business benefits are achieved from projects
* Manage internal technology delivery teams and external vendors as part of project delivery
* Develop strong business relationships with key service leads in the area for which the person has responsibility
* Collaborate with other ICT units and stakeholders to ensure that projects are delivered in a cohesive and planned manner
* Build and maintain the schedule of activities across all the technology components, working with the service owners and T&T teams to deliver the service consolidation, taking in account organizational priorities and technical constraints
* Manage & deliver on consolidation plans for the service
* Guide the service teams on the delivery of the schedule, acting as a point of escalation for delivery risks and issues
* Create a collaborative environment with key stakeholders, with regular communications and a shared objective
* Provide information to management in a timely manner, preparing regular status reports on the progress of migrations under your remit
* Prepare clear concise, accurate reports backed up by sufficient reliable documentary evidence
* Represent Service Consolidation programme on committees, groups, meetings as required
* Focus on customer and quality of service – promote and maintain a customer focused environment by ensuring migration service users are treated with dignity and respect
* Seek feedback from migration service users to evaluate service effectiveness and efficiency ensure user is appropriately informed and supported through migration process
* Co-ordinate and support post migration issues to resolution with the relevant engineer & user
Other skills and competencies
* Show a commitment to a quality service
* To build and maintain strong relationships with key business and service leads at all levels including customers, colleagues, and other eHealth teams, working collaboratively to achieve results.
* Communication and Interpersonal skills
* Planning and organisational skills
* Evaluate information, problem solving and decision making appropriate to the role
* The ability to quickly grasp and understand complex issues and the impact on service delivery
Admin
* Proactively create and maintain required artefacts for the administration of project
* Collation of Status reporting as required by programme
* Management of meetings, including scheduling, operating and minutes
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.