Job Summary
This role will deliver a central service for the organisation during both core and non-core working hours, enabling preventative actions to avoid or minimise impact on our customers, colleagues and assets.
About the Role:
* Drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery.
* Optimise and manage key work activities across operational teams, contributing to the achievement of customer satisfaction, regulatory and environmental targets.
Main Responsibilities:
* Control the assignment, scheduling, dispatch and closure of work to staff and contractors.
* Interpret data from all available systems and customers, to allow early recognition of real time events.
* Evaluate, analyse and accurately change/capture/escalate information on systems, supporting the integrity of data, driving operational efficiency.
* Work collaboratively with Intelligent Operations and Production Lines colleagues.
* Extract data and present in a manner that conveys the information in a clear and concise.
* Take ownership of process documents ensuring they are fit for purpose and recommend improvements.
* Ensure understanding and compliance with Health and Safety standards.
Requirements:
* A minimum of 5 GCSEs Grade C or above, to include English and Maths, or equivalent plus 1 year of experience in a customer centric/operational role, analysing and interpreting system data.
* Or Two years experience in a customer centric role, analysing and interpreting system data.
* Experience of communicating effectively across a diverse range of stakeholders.
* Experience of working to challenging targets/deadlines.
* Ability to work alone and use initiative.
* Access to a form of transport that will enable you to attend work at times when public transport is not operating and to attend at short notice whilst on-call.
* Proficient in the use of MS Office applications including Excel, Word and Outlook.
What We Offer:
* The opportunity to make a positive impact on the organisation and its customers.
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
Note:
* We are an equal opportunities employer and welcome applications from all qualified candidates.
* We are committed to diversity and inclusion in the workplace.
* Applicants must have the right to live and work in the UK.
],