Location
Spain, Ireland, Portugal, Italy
Employment Type
Full time
Location Type
Remote
Department
COGS, Operations, Expansion Operations, Benefits Expansion
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognition on Y Combinator’s top companies list – while maintaining a 4.83 average rating from 15,000 reviews across major platforms.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you\'ll tackle complex challenges that impact millions of people\'s working lives. With our momentum—backed by a $12 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years—you\'ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Benefits Representative at Deel, you will play a crucial role in ensuring seamless benefit management and ongoing support for our clients\' benefits administration needs. You will be responsible for providing ongoing assistance to clients on their benefits policies on Deel’s benefits administration platform.
Responsibilities
1. Ongoing Support:
o Troubleshoot and resolve benefits-related issues in payroll and carrier connections.
o Address short-term reporting requirements and ad-hoc requests from clients related to benefits administration.
o Manage enrollment on carrier portals.
o Conduct quality assurance testing on changes made to configured benefits modules.
o Support customers on queries about benefit configuration and handoff to relevant teams.
o Train clients on navigating and utilizing the benefits administration platform effectively.
2. Relationship Management:
o Accounts: Responsible for a high volume of clients across SMB/MM or ENT segments.
o Risk: Identify and flag risks that could lead to customer churn.
o Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
o Product: Be the voice of the customer by collecting product and operational feedback and sharing it with internal stakeholders.
o Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
3. Employee Support:
o Respond to benefit questions, guide navigation of the system, and resolve benefit issues.
o Properly triage issues, solve and escalate to appropriate teams.
Qualifications
* Minimum of 2 years of experience in benefits administration, preferably in a client-facing role.
* Deep understanding of EMEA benefits administration processes and compliance requirements.
* Proficiency in utilizing benefits administration software platforms.
* Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.
* Strong analytical foundation with the ability to manipulate and synthesize data.
* Ability to manage multiple projects simultaneously and prioritize tasks effectively.
* Customer service experience, focused with employees.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
* Stock grant opportunities dependent on your role, employment status and location
* Additional perks and benefits based on your employment status and country
* The flexibility of remote work, including optional WeWork access
Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
We provide accommodation on request throughout the recruitment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruitment@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
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