We are looking for a Customer Care Executive to join our team. Reporting to the Customer Care Team lead, this role will be based in Mespil Road with a requirement to visit sites on an ad hoc basis.
Key Responsibilities
* :Deliver exceptional customer service as the first point of contact for all customer and after care queries
* .Manage multiple requests from varied channels across our developments
* .Respond to all queries in line with company KPI'
* sCoordinate daily appointment scheduling between customer and aftercare team across multiple developments
* .Manage customer expectations throughout their purchasing journey and thereafter in line with our company values
* .Support key stakeholders in local site areas including interacting with neighbours to resolve queries in a timely manner
* .Monitor for trends on queries, provide feedback & support continuous process improvement with CE Manager
* .Utilise the CRM to capture and track all updates through to close out across multiple sites
* .Prioritise items to be addressed by urgency
* .Analyse and report on customer survey feedback receive
* dLiaise with construction teams and sales & marketing teams to determine any site-specific detail that may impact customer
* sFollow up to close loop on works completed with proactive communication to customer
* sCoordinate applicable documents and evidence from homeowners and supply to relevant contractors when required
* .Support in the delivery of external communications
* .Partner with and influence the site teams to understand the importance of customer and priorities
**.
The Candidat**
* e:Be passionate about providing a 'best in class' customer experien
* ceAt least 2 years relevant experience in a similar fast paced customer focused rol
* e.Understanding and experience in residential property a plu
* s.Relevant third level qualificatio
* n.Full clean drivers license and access to a vehicle is desired but not essentia
* l.Exceptional team player with experience in a fast-moving business environmen
* t.Excellent time management and planning skills, work to tight deadlines and prioritize workloa
* d.Exceptional verbal and written communication skill
* s.Ability to develop relationships with the variety of stakeholders from the end customer, construction site teams and multiple departments within the busines
* s.Some experience in a CRM system and a working knowledge of MS Offic
* e.Organized, methodical, able to work independently, attention to detail, ability to multitas
**k.
Working with Cairn Hom**
es:At Cairn, we believe it is essential that our employees feel valued and appreciated. We therefore offer above industry average remuneration packages with a comprehensive benefits portfolio that's ready to support you for whatever life brin
gs.We are delighted to offer a suite of benefits when you join Cairn which incl
* udeCompetitive sal
* aryPerformance related bo
* nusPension scheme with matching contributi
* onsFull health insurance with Irish Life hea
* lthAnnual salary rev
* iewContinuous Professional development (CPD) programme & fund
* ingPaid maternity & paternity le
* aveFree Cairn annual leave d
* aysLife assura
* nceIncome protect
* ionEmployee Assistance Programme with
* VHITax saver - travel and bike to w
* orkCulture Commit
* teeTalent Development Program
mes
The Cairn purpose is to build sustainable communities where people can thr
ive.
At Cairn, it's not what we build, it's why we b
uild.It's about putting down a marker that will stand for generations to come. Creating new communities of connection and belonging for an Ireland where people can thrive. Reshaping, redefining, reinvigorating our place in the world. Building for people, progress, and poten
tial.
Because when Cairn build, it's Built For
Good.