Job Summary
We are seeking a highly motivated and adaptable IT Deskside Support Specialist to join our team. In this role, you will be responsible for providing comprehensive deskside support for hardware, software, and IT infrastructure. The ideal candidate will have a strong sense of initiative, ownership, and commitment to resolving issues efficiently and adhering to company protocols. You will need excellent troubleshooting skills, discretion, and the ability to work independently while maintaining a collaborative mindset.
Primary Responsibilities
Desktop Support
* Provide end-user support for
Microsoft O365 & MS Office
applications and
Microsoft Teams
.
* Stage and configure
Windows 11 desktops/laptops
for deployment.
* Perform deskside installations of new laptops and PC hardware.
* Troubleshoot
Windows 11
system and application issues.
* Support and troubleshoot the
Palo Alto Global Protect Client
.
* C-Cure & Avigilon Security Systems.
* Assist 3rd-party vendors with the setup and configuration of
new laboratory equipment
, including ad hoc installation of lab related software.
Hardware Support
* Support and troubleshoot
Ricoh
and
OKI laser printers
at Level 1, including monitoring and ordering consumables, and logging hardware issues with external support vendors.
* Swap, install, and troubleshoot
Zebra printers
at Level 1.
* Configure and troubleshoot connectivity for
Bartec (Zebra) handheld devices
.
* Perform basic troubleshooting of
audio-visual equipment
, such as MS Teams meeting room issues, and escalate to the Global Support Team for issues outside of scope.
* Configure and troubleshoot
MS Teams physical phones
in collaboration with the Global Support Team.
Network Support
* Understand and troubleshoot basic network concepts.
* Resolve client connectivity and wireless connectivity issues.
Server Infrastructure
* Perform administration tasks for
Windows Server 2019/2022
.
* Manage and maintain virtual environments using
VMware
and
vCenter
.
* Monitor and manage
Veeam Backup & Replication
software.
Asset Management
* Maintain and update the
IT Asset Management
records to ensure accurate tracking of inventory.
Key Skills and Experience
* Working knowledge of Windows 11, Microsoft Office 365, and Microsoft Teams.
* Experience staging and deploying Windows desktops and laptops.
* Basic understanding of network concepts (client and wireless connectivity troubleshooting).
* Familiarity with server administration tasks (Windows Server 2019/2022, VMware, Veeam Backup).
* Hands-on experience with printer and peripheral device troubleshooting and configuration, particularly
Ricoh
,
OKI
,
Zebra
, and related hardware.
* Basic troubleshooting capabilities for audio-visual systems, including MS Teams Rooms.
* Ability to assist and coordinate with 3rd-party vendors for hardware and lab equipment installations.
* Previous experience working in a production environment is highly desirable.
Key Attributes
* Initiative and Ownership:
The ability to take ownership of a problem, troubleshoot effectively, and see it through to completion.
* Adaptability:
Willingness to adapt to a broad range of activities and constantly evolving circumstances.
* Discretion and Confidentiality:
Operates with a high level of discretion and professionalism in a highly confidential environment.
* Problem-Solving Mindset:
Proactive approach to tackling technical challenges, with a focus on resolving issues quickly and efficiently.
* Excellent Communication Skills:
Ability to liaise with end-users, global support teams, and vendors in a clear and professional manner.
* Team Player:
Collaborative attitude with the ability to self-manage and work independently where required.
Qualifications
* Bachelor's degree in IT, Computer Science, or related field desirable
* CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation,
* CompTIA Network+ & Security+/CCT/CCNA, VMware.