Customer Experience Ambassador
* Provide exceptional customer service by ensuring a seamless and personalized experience for our clients, aligning with brand expectations.
* Take ownership of the customer journey, collaborating with sales, service, and other departments to deliver a cohesive solution.
* Contribute to a positive team environment, fostering open communication and collaboration.
* Administer tasks efficiently, ensuring smooth day-to-day operations.
* Build rapport with customers waiting in the showroom, ensuring their needs are met promptly and professionally.
* Greet customers warmly, providing hospitality services as required, such as tea, coffee, or water.
* Nurture strong relationships with management and colleagues to achieve business objectives.
* Assist with showroom preparations, including merchandise and display arrangements.
* Support the Centre Management team with administrative tasks.
Key Responsibilities:
* Facilitate customer meet-and-greets, ensuring a memorable experience.
* Retain ownership of customer interactions until resolution.
* Contribute to a collaborative team environment.
* Undertake administrative tasks to support business operations.
* Develop rapport-building skills with customers waiting in the showroom.
* Ensure prompt and efficient customer service.
* Maintain strong working relationships with management and colleagues.
* Prepare showrooms for customer visits, including merchandise and display setup.
Benefits:
* Opportunity to work in a dynamic and growing industry.
* Collaborative team environment.
* Professional development opportunities.
* Competitive compensation package.