Job Title:
Store Leadership Position
Job Description:
This leadership role empowers you to make a positive impact on the customer experience and contribute to business growth. You will be responsible for elevating the in-store experience by modeling behaviors that drive customer satisfaction and store performance.
Key Responsibilities:
* Elevate the in-store experience by modeling behaviors that achieve store goals and KPIs.
* Respond to customer and associate requests with urgency and professionalism.
* Maintain store standards, complete daily tasks, and ensure cleaning, recovery, and maintenance standards are met.
* Partner with management to create strategic plans, review progress, and communicate action plans.
* Improve metric-based goals, communicate progress, and hold team members accountable.
* Leverage inventory reports to maximize productivity and merchandise presentations.
* Oversee processes related to audits, donations, transfers, mismates, damages, etc.
* Work closely with management to ensure all policies and procedures are followed.
Required Skills and Qualifications:
* Minimum 2 years of management experience.
* High school graduate or equivalent required; some college preferred.
* Excellent customer service skills, ability to develop collaborative working relationships, and strong verbal and written communication skills.
* Ability to move with tempo, hold team members accountable, and adapt to changing situations.
* Must have availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional hours.
Benefits:
DSW offers a dynamic work environment, opportunities for career growth, and competitive benefits.
About Us:
DSW is one of North America's largest designers, producers, and retailers of footwear and accessories.