Our company is currently seeking a highly skilled Technical Support Specialist to join their growing team in Letterkenny, Co. Donegal. The ideal candidate will have strong technical skills and excellent communication abilities.
Job Description
The successful candidate will be responsible for providing technical support to customers across Europe. This includes troubleshooting and resolving incidents, managing incident queues, and communicating with customers as required.
Required Skills and Qualifications
* German (B2 or higher) and English language skills
* Strong understanding of Windows Servers 2008, 2012, 2016
* Ability to understand application workflows
* Ability to troubleshoot infrastructure-related issues
* Basic Linux service administration skills
* Basic MySQL/MS SQL skills
* Time management skills
* Customer service experience
* Proven strong written and verbal communication skills
* Self-motivated with a willingness to learn
* Proficiency in analyzing logs and traces to define corrective actions
Benefits
This is a permanent position with a competitive salary package. Benefits include bonus, pension, healthcare, life insurance, a company laptop and phone, extensive training resources, discounts, a bike-to-work scheme, on-site parking, and more.
Others
The team works in a high-profile, mission-critical environment within a healthcare setting. Early and appropriate responses are essential to providing technical support for medical products and related infrastructure.