Role Title: IT Application Support Engineer Summary: Responsible for maintaining and supporting pharmaceutical IT applications, ensuring system reliability, compliance, and optimal performance. Key Responsibilities: Application Support: Monitor, maintain, and update pharmaceutical applications (LIMS, ERP, CRM, etc.). Hardware & Software Maintenance: Install and support computers, printers, and related peripherals. Help Desk Support: Provide end-user technical support, troubleshoot issues, and document resolutions. System Administration: Manage Active Directory, user accounts, backups, and disaster recovery procedures. User Training: Deliver training, develop guides, and assist users with application functionality. Collaboration: Work with IT, QA, development teams, and vendors to resolve issues. Compliance & Security: Ensure systems meet FDA, GMP, and SOX standards; maintain data security. Performance Optimization: Monitor and improve system efficiency and user experience. Projects: Support new implementations, upgrades, migrations, and validation (IQ/OQ/PQ). Reporting & Documentation: Maintain accurate system records and generate performance reports. Audit Support: Assist with inspections, audits, and CAPA implementation. Qualifications: Bachelors degree in Computer Science, IT, or related field. 35 years experience in application support (pharma/healthcare preferred). Proficient in SQL, databases, and scripting. Knowledge of pharmaceutical validation and regulatory standards. Please send your cv to