Company Culture:
The Newpark Hotel is a four-star hotel that is part of a group of hotels known as the Flynn Hotel Collection which is recognised as one of the finest family-run hotel groups in Ireland. We have sister properties in Ennis & Waterford. Our vision is surrounded by the motto let our family look after your family. One of our key values which supports our vision is nurturing hospitality talent, providing a welcoming and supportive environment for individuals to hone skills and grow in confidence.
Main Duties
* Greet and welcome guests in a friendly and courteous manner.
* Handle check-in and check-out processes efficiently using HotSoft.
* Answer any queries the guest may have on in-house facilities and tourist information, providing accurate information about the hotel, local attractions, services, and facilities.
* Handle guest complaints or concerns professionally and escalate when necessary.
* Take responsibility for security of keys.
* Maintain accurate guest records.
* Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met.
* Answer telephone calls, respond to email enquiries, and take room reservations accurately.
* Follow all security and safety procedures, including data protection policies.
Work Benefits:
* Ongoing staff training.
* Meals on duty.
* Discounts on food, accommodation & spa facilities in any Flynn Hotels.
* Complimentary employee gym membership in Escape Health Club.
Person Specification:
* Excellent verbal and written communication skills.
* Strong customer service orientation with a professional and courteous manner.
* Flexible availability, including evenings, weekends, and holidays.
* Experience in a 4-Star hotel preferable.
* HotSoft experience preferable.
Job Type: Full-time
Benefits:
* Employee discount
* Food allowance
* Gym membership
* On-site parking
Experience:
* Hotel Receptionist: 1 year (required)
Language:
* English (required)
Work Location: In person