Job Overview
We have a vacancy for a IT Infrastructure and Security Manager to join our wonderful Head office team in Dublin 2
Key Areas of Responsibility
* Infrastructure Management
* Oversight and implementation of technology brand standards
* Cyber Security & Compliance
* Project Management for IT related topics on new openings
* IT Support & Maintenance
Role Responsibilities
Brand Standard Management
* Manage the implementation of the tech brand standards on existing hotels and new openings
* Work closely with the NHOPS team as well as the different departments to ensure all requirements are met
* Advise on new hard technology to improve guest experience and tech standards
Network Infrastructure Management
* Oversee the design, implementation, and management of the group’s IT network, ensuring seamless connectivity across all hotel locations
* Act as the primary contact for third party network support provider
* Ensure the availability and performance of critical systems, including Wi-Fi networks, guest-facing technologies, and back-office operations
* Implement and manage disaster recovery plans to mitigate risks of IT system failures
Data Security & Compliance
* Lead the design and implementation of a robust cybersecurity strategy, ensuring all digital systems are protected against internal and external threats
* Ensure compliance with all relevant data protection regulations, including GDPR, and implement best practices for data handling and privacy across the group
* Monitor and respond to security incidents and breaches, ensuring that protocols are in place for rapid detection and resolution
* Regularly conduct security audits and vulnerability assessments, addressing any potential risks or areas of non-compliance
IT Support & Maintenance
* Review and evaluate current IT Support structure and propose a future way of working
* Liaise with third party IT support company
* Implement robust IT support processes, including the creation of helpdesk protocols, troubleshooting guides, and service level agreements (SLAs)
* Manage ongoing software user/licence reviews
* Oversee domain name registration, management, and reviews
* Work closely with third-party support vendors to ensure minimal downtime and swift issue resolution
* Review current vendors and suppliers, their scope of work and alignment with the Group’s strategy; run RFPs to identify new suppliers and negotiate agreements
* Develop and manage relationships with key IT vendors, suppliers, and technology partners to ensure the group receives high-quality products and services
* Negotiate contracts with service providers, ensuring that the group achieves value for money while receiving premium support and technology solutions
* Regularly assess vendor performance, reviewing SLAs and adjusting as necessary to ensure consistent service quality
Preferred Experience & Skills
* 5+ years’ experience in IT infrastructure management within a multi-site organisation, ideally hospitality or related industry
* Strong knowledge of network architecture, hardware management, and cybersecurity protocols
* Proven experience with data protection compliance (GDPR) and conducting security audits
* Track record in managing IT projects, including new site openings and large-scale system upgrades
* Vendor and supplier management experience, including contract negotiation and SLA oversight
* Strong communication and problem- solving skills and the ability to work effectively with cross-functional teams
Benefits
* Global discounted staff room rates across the group
* 50% off Food and 25% Beverage across the group
* Increased Annual Leave with Service
* Eligible for company Bonus Scheme
* Friends and Family discount
* Continual training and development
* Career progression within the Group
* Gratuities *
* Meals on shift
* Bike to work scheme
* Refer a friend scheme
* Wellness at work events and access to wellness platform
* Employment Assistance Programme
* Group discounts for cinema tickets, shopping deals etc
* Service recognition
* Regular fun-filled activities and gatherings for all teams across the group
*Applicable to certain positions
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