The Role
Were seeking a dynamic, hospitality-minded professional to design and execute an engaging calendar of events and activities for our residents. As the Resident Experience & Events Coordinator, youll be the face of our building communityfostering connections, ensuring top-tier service, and leveraging customer-service platforms (e.g., Zendesk) to deliver seamless support.
Key Responsibilities
* Work closely with Building Management, Maintenance, Concierge, and Marketing teams to coordinate services and promotions
* Support leasing team by offering building tours, highlighting community events, and helping to onboard new residents
* Configure and manage event-related workflows in customer-service/CRM systems (e.g., ticketing, automation, reporting)
* Generate regular reports on ticket volume, response times, event ROI, and resident satisfaction
* Recommend and implement process improvements to streamline resident-facing services
* Serve as first point of contact for resident inquiries related to events, amenities, and building services
* Triage and resolve support tickets through Zendesk (or similar customer-service platforms)including logging issues, escalating to maintenance or management, and ensuring timely resolution
* Maintain accurate records of resident requests, event attendance, and satisfaction surveys
* Develop and distribute monthly event calendars, newsletters, and community updates
* Maintain active outreach via email, building portal, and in-building signage
* Solicit resident feedback and track participation trends to continually refine offerings
* Design, organize, and execute on-site events (e.g., social mixers, fitness classes, holiday celebrations, workshops)
* Source and manage relationships with vendors, entertainers, and guest speakers
* Oversee event budgets, logistics, set-up/tear-down, registration, and post-event follow-up
Experience & Qualifications
* Hospitality & Customer Service: Minimum 23 years in hospitality, hotel operations, residential/community services, or a similar customer-focused environment
* Systems Proficiency: Hands-on experience with Zendesk or equivalent ticketing/CRM systems; comfortable learning new software tools quickly
* Event Management: Proven track record planning, budgeting, and delivering both large-scale and intimate community events
* Communication Skills: Excellent verbal and written communication, with the ability to craft clear resident-facing materials
* Organisational Skills: Detail-oriented, capable of managing multiple projects and deadlines simultaneously
* Tech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with digital communications (email marketing platforms, building portals, social media)
* Education: Bachelors degree in Hospitality Management, Business Administration, Communications, or equivalent work experience preferred
* Availability: Flexibility to work occasional evenings, weekends, and holidays to support event schedules
Key Competencies
* Resident-Centric Mindset: A genuine passion for creating welcoming experiences and building community
* Problem Solver: Resourceful in troubleshooting issues and turning challenges into positive outcomes
* Team Player: Collaborative approach, able to liaise effectively across departments
* Creative Thinker: Innovative in programming events and activities that cater to diverse resident interests
What We Offer
* Competitive salary and performance-based bonuses
* Benefits package (including healthcare)
* Professional development opportunities in hospitality and community management
* A vibrant, supportive team environment in a luxury residential setting
Skills
problem solver team player creative thinking