We are seeking a Technical Lead to oversee the support team for Data Loss Prevention (DLP) systems. The ideal candidate will lead and mentor technical engineers, ensure timely issue resolution, and contribute to projects enhancing DLP capabilities.
Key Responsibilities:
* Leading and mentoring a team of technical support engineers specialising in DLP platforms.
* Ensuring timely resolution of support tickets and adherence to SLAs.
* Tuning and upgrading system components following internal testing and change management processes.
* Implementing new or additional DLP capabilities to enhance data protection.
* Conducting root cause analysis for recurring issues and implementing preventive measures.
* Acting as an escalation point for complex technical issues related to DLP platforms.
Required Skills:
* Strong leadership and mentoring skills.
* Excellent problem-solving and analytical skills.
* Ability to work with cross-functional teams.
* Familiarity with DLP platforms and technologies.
Benefits:
This role offers opportunities for professional growth and development in a dynamic and innovative environment. We offer a competitive salary and benefits package, including medical and dental insurance, retirement plan, and paid time off.
About Us:
We are a leading provider of security solutions, dedicated to helping organizations protect their data and systems from cyber threats. Our team is passionate about delivering exceptional service and supporting our clients' success.