Senior Technical Account ManagerOur client is a dynamic consulting and digital transformation business. They partner with some of the world's most innovative companies to deliver cutting-edge solutions across software development, QA, project management, and business analysis. The role reports to the Director of Delivery & Operations and focuses on delivering senior leadership across client engagements, shaping delivery strategies, building long-term client relationships, and driving commercial growth.ResponsibilitiesClient Engagement & Strategic Management: Serve as a trusted advisor to senior stakeholders, including C-suite clients; drive strategic partnerships, lead review meetings, and ensure client satisfaction; manage risks, resolve challenges, and continuously improve service quality.Technical Delivery Oversight: Oversee complex, multi-service line programmes (PM, BA, Dev, QA); collaborate on enterprise-level planning and delivery strategies; promote continuous improvement across teams and client engagements; lead cross-functional teams across onshore, offshore, and nearshore models; partner with HR and Resource Management on planning, staffing, and development; support consultant growth, engagement, and rotation planning.Commercial & Contractual Influence: Identify and convert growth opportunities within existing accounts; drive proposal creation and RFP responses in collaboration with sales; ensure contracts align with legal, commercial, and client expectations.Requirements15+ years in client delivery, account management, or consulting leadershipProven success managing complex programmes and enterprise client relationshipsStrategic thinker with a sharp commercial mindset and strong influencing skillsComfortable operating in matrixed environments and leading diverse teamsDeep understanding of consultancy services, delivery operations, and legal frameworksExperience in the Retail sector is an advantageFor more info on this role please reach out to sean.whelan@gempool.ie or apply via LinkedInLocation: Dublin, County Dublin, Ireland (hybrid/work arrangement as applicable)Note: This job information is presented as part of GemPool Recruitment's job postings and may be updated over time.
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