Fitzwilliam Lawn Tennis Club, one of Irelands' premier private member's clubs, is recruiting for a Part-Time Receptionist to work in our busy Front Office department, for 12-16 hours per week.
We require a front-facing team member who is self-motivated, customer-focused & enjoys ensuring that members & their guests receive a warm welcome each time they visit the club. Friendliness & professionalism are core principles upon which the club's service ethos is built.
The advertised role is part time, comprising of morning (from 8am) and evening shifts (finishing at 10pm) over a 7 day roster, with Saturdays being a particular requirement.
The ideal candidate must:
* Be a fluent English speaker
* Be chatty, member-focused and courteous
* Have a natural ability to explain concepts, queries, and instructions
* Be able to multi-task in a busy environment
* Ideally have experience within the hospitality industry
* Be alert and have well developed observation skills
* Be fluent in a digital environment – software and computer skills
* Available to work a rotation of shifts including daytime, evenings and weekends
* Authorised to work in Ireland - the company isn't offering visa/sponsorship or relocation packages for this role
Duties and Responsibilities of the Role
* Greeting members and their guests
* Answering and directing telephone calls using correct salutations and telephone etiquette
* Responding to member queries via telephone, email and in person
* Processing all member booking and event requests, changes and cancellations
* Operate ESP Point of Sale and Member database
* Monitoring access to the club
* Manage event, court and class booking systems for sports and catering events
* Balance end of shift and end of day
* Maintaining a thorough knowledge of:
* Club Rules and Bye Laws
* All facilities/services, hours of operation and availability
* Restricted access dates/times
* All Club events
Skills and Experience
* MS Word and Excel skills essential
* General computer proficiency
* Excellent communication, organisational and administration skills
* Flexible and pro-active attitude
* Experience working in a busy, people-oriented environment
Benefits
* Meals on duty
* Training & development
* Annual Bonus
* Bike to work scheme
* Staff events throughout the year
* Employee Assistance Program
Job Type: Part-time hours per week)
Pay: From €14.65 per hour
Work Location: In person, onsite in Ranelagh
Job Type: Part-time
Pay: €14.65 per hour
Expected hours: 12 – 16 per week
Work Location: In person