Retail Leadership Role
In a fast-paced retail environment, we're looking for a skilled leader to inspire teams and deliver exceptional customer experiences. This is an exciting opportunity to join our business as we undergo transformation and investment.
As a Retail Manager, you'll lead, coach, and develop high-performing teams, acting on customer feedback to ensure service excellence. You'll create a positive work environment by listening to colleagues and acting on their input, ensuring store operations are safe, legal, and compliant with processes and policies.
You'll mentor and support team leaders and sales advisors, driving smooth operations and overseeing the full colleague lifecycle from hiring to development. This includes managing probation reviews, return-to-work processes, and absence meetings.
This role offers autonomy to lead and develop your team, with opportunities for growth and professional development.
* Mentor and coach teams for success while managing performance effectively.
* Act on customer feedback to ensure service excellence.
* Create a great place to work by listening to and acting on colleague input.
* Ensure the store trades safely and legally at all times.
* Support and coach team leaders and sales advisors to deliver smooth operations.
* Drive flawless execution of launches, events, and campaigns.
* Ensure compliance with all processes, policies, and guidelines.
* Oversee the full colleague lifecycle: hiring, onboarding, scheduling, and development.
* Manage probation reviews, return-to-work processes, and absence meetings.
About this role:
* Proven experience managing and developing teams in retail or customer-facing environments.
* Lead by example, inspiring teams to perform at their best.
* Commercially aware with a strong focus on customer service.
* Adapt quickly in a fast-paced, evolving environment.
Key Responsibilities
* Team Management
* Customer Service
* Store Operations
* Talent Development
* Compliance
Requirements
* Proven Retail Experience
* Leadership Skills
* Customer Focus
* Adaptability
What We Offer
* Autonomy and Accountability
* Opportunities for Growth
* A Positive Work Environment
* A Competitive Salary and Benefits Package