Customer Service Lead Tallaght Dublin 24 Office-based role Salary depending on experience plus benefits.
Our client is a leading supplier within the healthcare industry and due to business growth are now looking to hire an experienced customer service professional to lead the team.
The ideal candidate will have prior experience and a proven track record within customer service administration within the pharma or medical devices industry.
As customer service lead, you will play a vital role in ensuring that the customers receive exceptional service and support and have positive experience of the company.
You will be confident in taking operational oversight, and will coordinate the response to customers, processing orders, handling inquiries, and providing timely and accurate responses.
This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced growing environment.
Key Responsibilities The Customer Service Lead is responsible for both coordinating and delivering sales and effectively executing the customer service administration processes.
Provide customer support via telephone and e-mail.
Order processing and receipt acknowledgement to customers to include delivery lead times.
Provide timely, accurate and competent responses to all order-related customer inquiries.
Liaise with various stakeholders to resolve potential customer / order issues.
Co-ordinate and manage POs from customer.
Manage back order, run daily reports, co-ordinate release of stock in the system and within deadline.
Prepare documents and reports, including invoices for issue to customers.
Updating customer price files and accounts and maintaining databases.
Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service, Logistics and Commercial.
Take steps to avoid, and act urgently, upon any quality control issues.
Resolve customer complaints professionally.
Ensure compliance with all regulatory requirements (including GDP).
Supervise Customer Services team member Training new customer services team members Experience: Minimum of 4 years experience in a customer services position within a pharma or medical devices distribution company ideally.
Teamwork: Ability to work well within a team and communicate effectively with colleagues.
Technology: Proficient in Microsoft Office, CRM systems, databases and customer support tools Strong attention to detail with excellent follow-up and follow through of issues Able to perform to a high level of accuracy, meticulous and organized Comfortable working to deadlines in an environment where daily cut-offs are the norm Excellent communication and collaboration skills Flexibility and able to work in a fast-paced environment, Problem-solving skills, decision making ability Copes well in and pressured environment with ability to prioritize tasks and activities Willingness to work on own initiative and take direction & feedback.
For more information please send your CV to Carol in confidence through the link.
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