Join to apply for the Apprentice Service Advisor role at Joe Duffy Group.
Due to continued growth within the group, we are recruiting a trainee Service Advisor to work in our modern Joe Duffy Athlone dealership.
Joe Duffy Group is Ireland's leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world‑leading brands. In 2023, Joe Duffy Group was announced as Ireland's 9th best employer in the Sunday Independent.
This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training.
Essential requirements: a full and clean Irish or EU driving licence and a full‑time work VISA.
Responsibilities
* Be the focal and experienced point of contact for Athlone customers requiring servicing or repair to their vehicles.
* Manage the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times.
* Manage all service telephone and walk‑in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Calculate workshop capacity ensuring all details are entered onto the service workshop loading system.
* Manage the handover and administration of Customer Service Vehicles, explaining the work carried out and ensuring customer full understanding and authorisation.
* Manage any necessary liaison with the department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
* Understand and adhere to manufacturer brand service requirements.
* Maintain safe working practices and abide by the working rules and standards of the dealership.
* Maintain product knowledge on the full Athlone dealership range.
* Maintain relevant systems ensuring accuracy at all times.
Essential Qualities
* Impeccable appearance and well presented to work in a corporate environment.
* Good oral & written communication skills.
* Excellent organisational skills.
* Able to record accurately all relevant details.
* Ability to "up sell" additional work/accessories.
* Ability to absorb and understand technical data and explain it to customers.
* A full, clean driving licence is an essential requirement.
Benefits
* Employment Assistance Programme.
* Industry‑leading training and progression plans.
* Bike to Work Scheme.
* 20 days of Annual Leave.
* Life cover.
* Active Social Club.
* PRSA.
If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today!
Third Party or Agency Assistance is Not Required.
Equal Opportunity
Joe Duffy Group is an equal opportunities employer.
Seniority level
Internship
Employment type
Full‑time
Job function
Other
Industries
Business Consulting and Services
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