Job Role
The primary function of this position is to oversee the delivery of care services and ensure that team members receive accurate information, maintaining high standards.
* Attend meetings with healthcare stakeholders as required.
* Work collaboratively with the team to achieve satisfactory service levels.
* Develop and implement initiatives to improve service offerings for clients requiring managed solutions.
* Provide orientation and supervision to new staff members as needed.
* Deliver assessment protocols in accordance with agreed standards.
* Maintain detailed records of client care provision.
* Visit clients during their service period, reviewing updates, providing feedback, and ensuring optimal service delivery.
* Conduct regular checks and complete client and staff feedback forms.
* Monitor client satisfaction levels.
Requirements
* Proof of current registration with a relevant professional body.
* Current certifications in mandatory courses such as patient handling and CPR.
* A thorough understanding of HIQA standards.
* Excellent interpersonal and communication skills, with the ability to work independently and manage time effectively.
* Strong written and oral communication skills, with attention to detail.
* Proficiency in basic IT systems.
* Availability to work Monday to Friday.
This role involves working for an organisation committed to delivering high-quality recruitment, care, and support services across various sectors.