We are seeking a skilled Reservations Executive to join our team at The Athlone Springs Hotel. This role offers the opportunity for individuals with previous hotel experience to further develop their careers in the hospitality industry.
About Our Hotel:
The Athlone Springs Hotel is situated in Co. Westmeath, offering an ideal setting for a holiday or peaceful getaway. With 68 contemporary bedrooms featuring Smart TVs with Netflix, cutting-edge leisure facilities including a swimming pool and restaurant, and a convenient location just a short five-minute drive from the vibrant Athlone Town.
Main Responsibilities:
Manage incoming reservations accurately and efficiently. Monitor room availability, rates, and restrictions to maximize revenue and occupancy. Provide excellent customer service to guests via phone, email, and in-person communication. Collaborate with other departments to ensure guest requests and special requirements are met. Handle group bookings and special requests, ensuring smooth communication and coordination. Assist the front office and sales teams as needed.
The Ideal Candidate:
The ideal candidate is an experienced hotel receptionist or reservations professional who excels in customer service, is detail-oriented, and technologically adept. They must be capable of handling multiple tasks under pressure and working effectively with various hotel departments.
Key Skills:
* Strong communication skills, both written and verbal
* Exceptional customer service skills
* Proficient in using hotel reservation systems and Microsoft Office