* **Operate and troubleshoot a globally based Optical network.*** **Perform fault isolation and resolution on Layer 0 and 1 network issues.*** **Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.*** **Manage and escalate critical events, communicating clearly and concisely with stakeholders.*** **Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.*** **Detect and diagnose various error/failure conditions across an array of network device types.*** **Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.*** **Expertise in Optical networking.*** **Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.*** **Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).*** **Advanced knowledge of troubleshooting transport/transmission networks and transceivers.*** **Experience capturing and analyzing network traffic for troubleshooting.*** **Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).*** **Strong analytical skills, problem-solving mindset, and ability to work autonomously.*** **Excellent communication and documentation skills for incident tracking and resolution.*** **Proven ability to work in a fast-paced, mission-critical environment.*** **Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.*** **Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).*** **3+ years of network operations experience, with a focus on IP and Optical networks.*** **Certifications preferred:*** + **OC-A or OC-P (Infinera Optical Communications Associate/Professional)** + **CCNP (Cisco Certified Network Professional)** + **JNCIP (Juniper Networks Certified Internet Professional)*** **Working with some of the biggest firms in the world as part of the Astreya delivery network*** **Employment in the fast-growing IT space providing you with brilliant career options for years to come*** **Introduction to the new ways of working and awesome technologies*** **Career paths to help you establish where you want to go*** **A company-wide mentoring program to advise you along the way*** **Online training courses through CBT-nuggets to upskill you*** **Performance management system to provide you with meaningful, actionable feedback*** **Dedicated management to provide you with a point of leadership and care*** **Internal promotion focus. We love to build people from within.*** **Numerous on-the-job perks*** **Peer Recognition*** **Market competitive rates and benefits**
#J-18808-Ljbffr