Overview
We are currently recruiting for several customer service advisors to work for one of the UKs largest contact centre companies.
Hours of work – Shifts between 8am – 7pm – some weekend working as part of shifts
Salary: This role pays a salary of around Euro 33,000 plus customer service bonuses - OTE euro 40K +
You will be based out of their office in Dublin representing my client and offering a world class service to their customers who are a leading household name.
This is a great opportunity to join the Call Centre world, gain full extensive 2 week training and embed yourself within a marketleading company with opportunities to progress for the right candidates demonstrating the right skills and attitude.
Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview.
The role
* You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
* Taking calls to help customers. Making customers aware of any changes to manage their expectation.
* Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard.
* Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query.
There are a number of permanent positions available.
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