Job Title: Global Technology Leader
We are seeking a highly skilled and innovative leader to oversee the technical services for our global organization.
This position requires a strong leader who can manage a team of experts, drive improvements in customer support, maintain all computing equipment globally, and provide Office 365 support to various departments.
Main Responsibilities:
* Manage a global team with employees in Ireland, Kuala Lumpur, Malaysia, Gurgaon, India, Japan, and US
* Drive teams to improve customer support and satisfaction
* Maintain all computing devices globally and ensure they are up to date
* Provide Office 365 support to company departments, including training and development
* Communicate effectively with business stakeholders, including procedural documentation, new project communication, and escalation management
* Manage expense and capital budgets for supporting all systems
* Drive innovation among employees and their computing needs
* Work with department managers to determine computing requirements and provide solutions
Required Skills & Qualifications:
* Bachelor's degree in Computer Science, Business Information Systems, or equivalent
* MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification preferred
* Advanced knowledge of Microsoft Windows operating systems (10, 11) and Microsoft Office Suite
* Advanced technical installation and troubleshooting experience
* Ability to lead large, global, cross-functional teams on project-based solutions