Personal Lines Insurance Support Role
The purpose of this position is to provide support to the Personal Lines team in generating income, building relationships with existing and potential customers, and delivering exceptional customer service.
Key Responsibilities:
* Support the team in achieving its income and sales targets by managing assigned renewal lists and mid-term adjustments.
* Provide assistance to the Personal Lines team and clients.
* Manage renewals within required timelines.
* Ensure agreed processes are followed in all matters.
* Manage aged debt and premium collection.
* Comply with all management audit requirements.
* Handle Inbound & outbound calls.
Relationship Management:
Deliver the agreed standards of customer service in all dealings with external and internal customers.
* Take personal responsibility for delivering the highest level of accuracy and quality in your work.
* Demonstrate promptness, dependability, and commitment in dealing with colleagues and clients.
Customer Service:
Deliver the agreed standards of customer service in all dealings with external and internal customers.
* Portray a professional image to meet or exceed customer service standards.
* Take personal responsibility for delivering the highest level of accuracy and quality in your work.
Team Collaboration:
Contribute to your team by being dependable, flexible, and committed.
* Contribute to the team by aiming to meet and exceed monthly/yearly targets.
* Build good working relationships.
* Proactively take on different roles according to the needs of the team.
Compliance:
Meet all compliance and regulatory requirements applicable to your role.
* Ensure that all accounts are handled in line with compliance requirements.
* Administer accounts in line with agreed policies and procedures.
Requirements:
To be successful in this role, you will need to demonstrate the following skills and qualifications:
* Able to work in a team environment.
* Strong communication skills.
* Positive, can-do attitude with the ability to adapt to and embrace change.
* Attention to detail.
* Able to manage deadlines and prioritise workload.
* Able to prioritise workloads and adapt to unforeseen events.
* Good degree of personal organisation and structured approach to time and resource management.
* Previous Customer Service Experience.
Person Specification:
Take responsibility for developing personal skill, knowledge, and competency levels.
* Willingness to learn and develop.
* Strong work ethic.