Community Operations Analyst Job Description
We are seeking a skilled professional to fill the role of Community Operations Analyst. This position involves assisting our client's community and resolving inquiries in a timely and empathetic manner.
The ideal candidate will be knowledgeable about our client's products and community standards, and possess strong decision-making skills as well as excellent interpersonal and communication skills.
* Assisting the client's community and resolving inquiries
* Remaining knowledgeable about the client's products and community standards
* Making well-balanced decisions and being an effective advocate for the community
* Displaying strong interpersonal skills, verbal and written communication skills and empathy
You will also investigate and resolve issues that are reported on the client's platform, respond to user inquiries with high quality, speed, empathy and accuracy, use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of the community of users, gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site, enforce clients Terms of Use by carefully monitoring reports of abuse on the site, review the reported content within agreed turnaround times and standards of quality and identify inefficiencies in workflows and suggest solutions.
This is a fantastic opportunity to work with a dynamic team and contribute to the success of the company. We are looking for someone who is highly adaptable, has a positive approach to challenges and can make decisions, solve problems, manage their time effectively and prioritize tasks.
Required Skills and Qualifications
The ideal candidate will have proficient English language skills, cultural understanding of the market, experience in working in an office environment and be extremely reliable, consistent and hard-working. They will also have a passion for ensuring a positive, safe user experience and be flexible in working in a fast-paced environment with different projects to work on.
Benefits
We offer a competitive salary and benefits package, including health insurance, 25 days annual leave, extensive training and development opportunities and access to wellness programs.