Overview
At John Sisk & Son, we’re more than a construction company, we’re a family‑owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.
The Service Desk Technician role is responsible for the customer facing and 1st line support role within the Service Desk, on a day‑to‑day basis and to provide support and feedback to the Management & team coordinator in the running of the department. The role also ensures that incidents and requests are processed within our service level agreements and resolved to customer satisfaction.
Responsibilities
Provide 1st level response to technical software and hardware incidents for all Group users, to agreed service levels both in terms of performance and customer satisfaction.
Liaise with 2nd level technical support staff to ensure support response times are within agreed limits
Installation and configuration of approved hardware, software and mobile devices
Creating, updating and flagging knowledge base articles as required
Clearly communicate technical solutions in a user friendly and professional manner
Keep users informed of call status if requested.
Site attendance as required
Delivers, Tags, sets up and assists in the configuration of end user PC hardware, software and peripherals.
Co‑ordinates timely repair of PC equipment covered by 3rd party vendor maintenance agreements.
Escalation of issues to the Service Desk Management team
Experience
Desktop Operating Systems
Basic hardware for PC’s
Basic Active Directory preferred
Basic Office 365 administration
Service Management system
Qualifications
A+ certification-preferred
MCSA/MCITP certification desirable
ITIL Foundation-preferred
Additional Information
Competitive salary
26 days annual leave plus additional company days
Pension and benefits
Unlimited learning and development opportunities
Much more
Our People and Recruitment Commitment
At Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team.
All vacancies are managed directly by our Internal Recruitment Team. Unsolicited contact or speculative CVs from unapproved agencies will not be accepted and no introductory fees will apply.
We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic.
Reasonable adjustments are available during the recruitment process.
We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion – your skills and potential matter. Don’t hold back we want to hear from you.
All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland.
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