Overview of Role
Location: Dublin 2
Job Type: Contract (12 months initially, with up to a total duration of 4 years)
Work Type: On-site, Monday to Friday, 08:30–17:30
Role & Responsibilities
Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
Provide second-level support by phone, email, and remote desktop.
Deliver deskside support to users at Dublin offices.
Escalate complex issues to senior support staff or external service providers when necessary.
Configure and install hardware, mobile devices, and peripherals and install software as required.
Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.
Skills, Qualifications & Experience
Strong experience with Microsoft 365, Windows OS, and device support.
Solid background in ICT helpdesk and end-user support.
Proficiency in setting up smart devices, including iOS and Android platforms.
Experience
Minimum 4 to 6 years of ICT field or helpdesk experience at an intermediate level.
Experience supporting Windows 11 devices and Microsoft 365 environments.
Proven ability to work on-site in a fast-paced, user-facing environment.
Education & Certifications
Driving licence and business insurance are not required.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Computer Networking Products
Desktop Computing Software Products, and Technology, Information and Internet
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