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Job Summary:
We are seeking a dedicated Business Systems Analyst 2 to play a pivotal role in transforming our operational effectiveness, with a heavy focus on the Global Enterprise Team (GET). This position is crucial for diving deep into our data, identifying and analyzing trends, and surfacing insights that will directly address current pain points. If you are passionate about leveraging data to drive meaningful change and optimize business processes, this is the opportunity for you.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities:
- Identify, analyze, and resolve workflow bottlenecks and systemic inefficiencies within GET, leading to streamlined processes and improved operational efficiency
- Provide granular, data-driven insights into actual team capacity, accounting for effective utilization, skill sets, and project demands, enabling optimized resource deployment
- Serve as the analytical expert for GET, providing deep dives into operational data and trends to support data-driven decision-making and continuous improvement
- Conducting cross-functional collaboration with other teams to uncover shared pain points and duplicated tasks that impact GET and broader organizational efficiency
- Develop reports, dashboards, and visualizations to clearly communicate findings and recommendations to GET leadership and other stakeholders
- Cultivating strong stakeholder management expertise is crucial, involving effective communication of understandings, managing expectations, and gaining buy-in for proposed solutions and strategic initiatives
- Effectively communicate complex data and analytical insights to both technical and non-technical audiences
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field, or relevant professional experience
- 4+ years of experience as a Business Systems Analyst or in a similar role, with a demonstrated focus on data analysis, process improvement, and strategic recommendations
- Strong proficiency in Atlassian tools (Jira Software / Service Management, Confluence Wiki, etc.)
- Experience with Agile methodologies and project management practices
- Excellent analytical and problem-solving skills, with a keen attention to detail
- Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment
Success Measures
The Business Systems Analyst will be successful in this role when they can execute the following strategic tasks/responsibilities:
- Maintain an accelerated personal growth path:
- In 3 months you'll be fully up to speed on the services and technologies we deploy and maintain, building reports/dashboards, identify gaps and inefficiencies is various systems used within the organization
- Within 6 months you'll be actively developing roadmaps and strategy, after actively identifying our stakeholders
- By 12 months you'll be thinking largely in terms of efficiency and identifying team systems, support and infrastructure initiatives that align with department goals
- Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues to stakeholders within the organization
- Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients requests and future needs
- Driven: Proactively take initiative, offering help and identifying opportunities for improvement. Consistently contribute to team success with a self-motivated, results-oriented approach
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
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