Overview:As a UX Researcher, you will work across multiple products, including Privileged Access Management (PAM), Identity Manager (IM), and One Login, to build a deep, shared understanding of users, use cases, and pain points.This is a cross-product role focused on enabling better decisions at both product and portfolio level. You will partner with Product Management and Design to inform discovery, reduce risk, and ensure that user needs are consistently represented across a complex identity and access management ecosystem.Responsibilities:Research Strategy & Cross-Product PlanningPartner with Product and Design leadership to define research priorities across PAM, IM, and One LoginPlan and manage research that supports:Early discovery and problem definitionConcept and solution validationOngoing usability and experience improvementBalance product-specific research with foundational and longitudinal studies that benefit multiple teamsResearch ExecutionConduct a range of qualitative and quantitative research activities, including:Moderated and unmoderated usability testingUser interviews and contextual inquirySurveys and diary studiesHeuristic evaluations and accessibility reviewsSupport prototype preparation and test design in collaboration with DesignersEnsure research practices are inclusive, ethical, and representative of enterprise usersSynthesis, Insight & InfluenceAnalyse and synthesise findings into clear, actionable insightsIdentify patterns and themes that span products and user journeysCommunicate insights through reports, readouts, and facilitated workshopsTranslate research into implications and recommendations for Product and Design teamsBuild and maintain a shared research repository to support long-term learningCollaboration & AdvocacyEmbed with product teams as needed while maintaining a portfolio-level perspectiveAdvocate for user-centred decision-making across the organisationParticipate in discovery sessions, design critiques, and cross-functional workshopsContribute to improving research processes, tools, and standards across teamsQualifications:3–6+ years of experience in UX Research or a closely related roleDegree in UX, HCI, Psychology, Human Factors, or equivalent practical experienceExperience conducting research for SaaS and/or enterprise softwareStrong qualitative research skills: quantitative experience is a plusDemonstrated ability to influence product decisions through evidenceExcellent communication skills with technical and non-technical stakeholdersFluent in written and spoken EnglishNice to HaveExperience researching Identity, Security, or other complex technical domainsFamiliarity with accessibility standards (e.g. WCAG)Experience working across multiple product teams or portfoliosExperience with research tools such as Tetra Insights, UX Tweak, or similarWhy This Role MattersThis role ensures that user insight is shared, scalable, and strategic, helping teams build cohesive experiences across PAM, Identity Manager, and OneLogin while avoiding siloed decision-making.Why work with us?Life at One Identity means collaborating with dedicated professionals with a passion for technology.When we see something that could be improved, we get to work inventing the solution.Our people demonstrate our winning culture through positive and meaningful relationships.We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.Our team members' health and wellness is our priority as well as rewarding them for their hard work.One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI TeamJob seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in or